FAQ

Are you lost? Find the frequently ask questions here.

In what circumstances can customer enjoy FREE delivery or FREE postage service ?
FREE delivery or FREE postage services is available for the selected products in our printing shop.

FREE delivery service included area are?
No doubt. FREE delivery only entitle to free delivery service within Peninsular Malaysia.

Can we amend or edit the delivery method?
To avoid inconveniences & ascertain on prompt delivery, Passion In Design do not encourage cutomers to amend or edit once confirmation of order is made.

How will my goods be delivered?
Delivery lead time will depend on quantity & material selected. Normally it takes 1 to 3 working days.
Note : Calculation will only starts on the 2nd day of design confirmation.

Is it possible for customers to collect their goods earlier than the expected date stated?
Of course is possible, but , we will be treated this case as “Rush Order” and an additional charges will be incurred.

Can member personally collect own goods at our branch?
Yes, you are most welcome to do so. Our freight delivery is from 4pm – 7pm , please call us up before you make your collection from our branch in Malacca.

In what situation can my goods be delayed ?
There are some common situation like :
– Artwork not approve
– Insufficient Fund

Some unforeseen circumstances like :
– Machine Break down
– Traffic Accidents
– Act of God

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